Medical AI Receptionist
The medical AI that handles appointments, not just messages.
HIPAA-compliant by architecture. Integrates with Epic, NexHealth, and Athenahealth. Reduces no-shows by up to 30%.
No credit card required. HIPAA BAA included on all plans.
No extra configuration required.
30%
Reduction in no-shows.
Automated confirmation calls reach 100% of your appointment list. Every time.
Workforce Wave AI — Medical Practice Setup
Pre-Loaded Intelligence
Pre-loaded with medical intelligence.
HIPAA compliance, triage logic, and EHR vocabulary are built in — not bolted on.
Built In
HIPAA Architecture
PHI never stored in plaintext. Audio stored in HIPAA-eligible Backblaze B2. Business Associate Agreement included. Audit log retained 7 years.
Built In
Appointment Types
New patient, established patient, urgent care, telehealth, specialist referral, procedure pre-op — each type handled with correct questions and routing.
Built In
Triage Logic
Knows the difference between 'needs appointment soon' and 'call 911 now.' Follows scripted triage protocols that your clinical team defines.
Built In
Insurance Verification Language
Can collect insurance carrier, member ID, group number, and preferred pharmacy — in natural conversation, no hold time.
Integrations
Works with your EHR.
WFW connects to the systems your practice already runs on — no rip-and-replace.
Epic FHIR API
Industry-standard EHR — real-time patient record access, appointment scheduling via FHIR R4.
NexHealth
Modern patient experience platform — HIPAA-compliant messaging, real-time scheduling, online forms.
Athenahealth
Cloud-based EHR and practice management — appointment booking, patient data sync.
Salesforce Health Cloud
Patient relationship management — lead capture, care coordination, referral tracking.
Real Scenarios
What your medical AI handles.
Patient calls to schedule a follow-up with Dr. Martinez. AI checks NexHealth availability, asks about reason for visit, books the slot, sends a confirmation with pre-visit instructions.
24 hours before appointment, AI calls patient to confirm. Handles rescheduling on the spot. Your reminder rate goes from whatever you have now to 100%.
10pm call — patient has a fever of 103°. AI follows your triage protocol: asks questions, categorizes urgency, routes to on-call nurse or urgent care instructions.
For Healthcare Platforms
Building a healthcare SaaS? Embed WFW as your voice layer.
EHR vendors, care coordination platforms, and patient engagement tools use our Mode 3 API to provision HIPAA-compliant voice agents for their clients automatically.
- ✓POST /v2/agents — one call per practice
- ✓HIPAA compliance and BAA included for every agent
- ✓White-label capable — your brand on the dashboard
- ✓Billing rolled up to your platform account
Healthcare Platform — Mode 3 Provisioning
POST /v2/agents
{
"scout_url": "https://yourpractice.com",
"vertical": "medical",
"phone_number": "+18435551234",
"hipaa_baa": true,
"white_label_id": "your-platform-account"
}
// Agent provisioned in < 90 seconds
// HIPAA BAA, triage logic, EHR vocab: includedYour clients get a HIPAA-compliant voice agent. You get monthly recurring revenue.
Get Started
Reduce no-shows. Handle after-hours. Free up your front desk.
Workforce Wave reads your practice website and builds your agent automatically. HIPAA BAA included. No manual setup.
Create your first agent freeNo credit card required. HIPAA BAA included.